Legal
Booking terms
What is included, how payment works, and what happens if plans change on either side.
What you are booking
A private day tour for your party, in a five-seat car with air conditioning, hosted and driven by an experienced local guide. The price covers pickup and return in Bath, the full route, and a set lunch for each guest. It does not cover drinks, anything ordered beyond the set lunch, or entry to any paid attraction.
Party size
Up to four guests. The car and guide are charged once for the party; the set lunch is charged for each guest. If your party size changes, tell us as soon as you can. The total and the pub order both need updating, and the pub needs several days’ notice.
Payment
For bookings made more than 30 days ahead, we take a 25% deposit and securely save the payment method with your express consent. The remaining 75% is charged automatically 30 days before the tour. Bookings made within 30 days are paid in full. Your booking is confirmed once the first payment has cleared and we have emailed you a confirmation.
Planning-guide discount
A personal planning-guide code gives 10% off the car-and-guide price only. Lunch remains at the normal price. The code is tied to the email address that received it, can be used once within 30 days, cannot be combined with another offer and cannot be applied after a booking. Deposits and refunds are calculated from the discounted total accepted at checkout.
If you cancel
Cancel 30 days or more before your date and we refund everything paid. Between 14 and 29 days, the 25% deposit is retained and anything paid above it is refunded. Inside 14 days the booking is non-refundable because the private day has been held for you and the pub booking is committed. We will always try to move you to another date instead if one is free.
If we cancel
If we cannot run your day for any reason (vehicle, illness, or genuinely unsafe driving conditions), you choose between another date and a full refund. That includes weather severe enough to make the roads unsafe. Ordinary Cotswold rain is not a cancellation.
Change requests
You can use the secure booking area to request a different date or a cancellation. A request does not alter the existing booking until we review it and send you a decision. Date changes depend on availability; approved cancellations follow the refund terms above.
Changes to the route
Timings are indicative and your guide may adjust the order or length of stops on the day, for traffic, weather or because somewhere is worth longer. If a stop cannot be reached at all, we substitute somewhere comparable.
Your responsibilities
Be at the agreed pickup point at the agreed time, tell us about dietary requirements and access needs when you book, and treat the vehicle and the places we visit with reasonable care.
Complaints
Tell your guide on the day if something is wrong, so it can be put right while you are still here. If that is not possible, contact us afterwards and we will deal with it properly.
Last updated: 23 September 2026